Return & Exchange Policy

Your satisfaction is our top priority. As a one-stop department store, we carry a wide range of products and want to make sure every purchase meets your expectations. Please read our return and exchange policy carefully.

1. Return Window

We accept returns within 30 days of the delivery date. Items must be unused, unwashed, and in their original packaging with all tags attached.

2. Eligible Items

• Clothing & Apparel (unworn, with original tags)
• Home & Kitchen products (unopened)
• Electronics (unopened, in original packaging)
• Toys & Games (unopened)
• Beauty & Personal Care (unopened and sealed)

3. Non-Returnable Items

• Perishable goods (food, flowers, etc.)
• Downloadable software or digital products
• Intimate apparel and swimwear (for hygiene reasons)
• Hazardous materials
• Gift cards
• Items marked as "Final Sale"

4. How to Initiate a Return

1. Email us at 6turnip_umbra@icloud.com with your order number and reason for return.
2. Our team will respond within 2 business days with return instructions.
3. Pack the item securely and ship it back using a trackable shipping method.
4. Once we receive and inspect the item, we will process your refund or exchange within 5–7 business days.

5. Exchanges

We offer exchanges for items of equal or lesser value. If you need a different size, color, or product, please contact us at 6turnip_umbra@icloud.com and we'll be happy to assist.

6. Refunds

Approved refunds will be issued to your original payment method. Please allow 5–7 business days for processing after we receive your return, plus an additional 3–5 business days for the funds to appear on your statement depending on your bank or card provider.

7. Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. In those cases, we will provide a prepaid return label at no cost to you.

8. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at 6turnip_umbra@icloud.com with your order number and photos of the issue. We will resolve it promptly at no additional cost to you.

9. Contact Us

If you have any questions about our return or exchange process, please reach out to us at:
Email: 6turnip_umbra@icloud.com
We aim to respond within 1–2 business days.